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Booking Fees

Fees will be included in all prices listed online or in print. Booking fees are charged on all our events, for both online and in person booking. No booking fees will be applied to free events such as Chetham’s Lunchtime concerts or Academy Days.

50p for tickets costing from £0.01p to £5
£1.50 for tickets costing from £5.01 to £15
£2.50 for tickets costing £15.01 and upwards.

When you book, you will be invited to add a voluntary contribution to help to support the Stoller Hall. You may choose to Gift Aid your donation at no additional cost to you.

Group Bookings

You can buy up to six tickets online in any one transaction. If you wish to book in with a larger group, please contact boxoffice@stollerhall.com, or call our box office phone line during open hours to arrange your booking. Please note that some events run with external promoters may have agreed ticket purchase limits, and we will indicate on the booking page where this is the case.

Book with confidence

Secure My Booking: Our optional ticket-protection allows you to re-coup 100% of the ticket price (including booking fees) if you are unable to make the event for reasons such as illness (including Covid-19), travel delays and adverse weather conditions.

Please note, in the case of illness and travel delays, please retain proof of the issue for Secure My Booking’s claim process. Secure My Booking is a third-party company and any ticket price claims will need to be referred directly to them. We recommend reading Secure My Booking’s full terms and conditions:  Learn More

Refund Policy: If you are unable to attend an event at The Stoller Hall please let us know as soon as possible. If we are able to resell your ticket(s) we may be able to offer you a refund or exchange. Please contact our Box Office using the contact information below. Any bookings for cancelled performances will be fully refunded.  If an event is cancelled we will contact all ticket holders directly.

If your ticket is refunded, you may choose to have the money kept as credit against a future booking. Please note that account credit will expire if not used within 36 months.

View our full terms and conditions.

In brief, by booking any ticket via Chetham’s, you agree to the following terms and conditions.

• Tickets are non-refundable except in exceptional circumstances.
• Proof of ID may be requested, including proof of any concession claimed.
• All ticket holders aged 14 and under must be accompanied by an adult.
• We reserve the right to refuse admission to ticket holders whose behaviour may affect the enjoyment of other audience members.
• Recording, photography and filming within the event is forbidden, and mobile phones and other communication devices should be switched off unless otherwise instructed. For certain events we may have official photography, filming or sound recording taking place, and this will be sign-posted on entry.
• Latecomers or audience members leaving the auditorium may not be readmitted until a suitable break in the performance.

In addition, bag checks will be in operation for most public events. Large bags or cases will not be permitted onsite and we reserve the right to refuse entry. View our full security guidelines.

Ticketing Partners

For certain concerts and events, some or all tickets may be sold via an external ticketing partner such as Ticketmaster, See Tickets and other similar websites.

Please be aware that if you purchase tickets from anywhere other than authorised ticketing partners, you may run the risk of being refused entry to the venue or not getting any refund if the event is cancelled or postponed. Many ‘secondary ticketing sites’ are also fraudulent and may take your money without providing your ticket at all.

If you are unsure about the legitimacy of an external ticketing website for one of our events, you are welcome to contact us at boxoffice@stollerhall.com for confirmation.

Your data

View our full privacy policy.

Our online Box Office and donations system is managed using Spektrix, and payments are processed through Sage Pay. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email boxoffice@stollerhall.com to update your preferences.

View Spektrix’s privacy policy

Many artists who appear at The Stoller Hall also play at other venues in Manchester and further afield. If you give permission for your data to be shared with the artists or promoters of events which you attend, then we may pass your contact details to those artists or organisations. We will never sell any part of your data, nor share it with any artist or promoter whose events you haven’t attended. We may, from time to time, contact you ourselves to let you know about events by other promoters which we think you might enjoy.