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See it Safely

Our priority is to create a space for you to enjoy, as well as keeping our staff and visitors safe. We’ve implemented the following safety measures, in line with scientific advice and Government guidance. 

HANDS – Hand sanitiser will be available at key points around the venue.

FACE Face coverings are no longer mandatory but we recommend all our audiences and staff to wear face coverings when moving around the venue and when inside the concert hall, unless exempt or under the age of 12. 

SPACE – Our venue is spacious and well ventilated and our concert hall has a filtered air handling unit bringing frequent fresh air changes into the spaces.

WILL I NEED TO HAVE A NHS COVID PASS OR NEGATIVE LATERAL FLOW TEST?

We will not require an NHS Covid Pass to gain entry.

We advise you to not attend our venue if: 

  • You have Covid-19 symptoms (recent onset of continuous cough, high temperature, change in smell and/or taste) 
  • You’ve had a positive lateral flow or PCR test 

Please think about yourself and others before attending and if you have any other contagious illnesses then please do not attend. 

IF I CANNOT ATTEND WILL MY TICKETS BE REFUNDED?

We recommend you purchase secure my booking ticket-protection as part of your ticket purchase, which allows you to re-coup 100% of the ticket price if you’re unable to attend due to Covid-19 or any other illnesses. 

If you do not have ticket protection and you are unable to attend an event at The Stoller Hall please let us know as soon as possible. If we are able to resell your ticket(s) we may be able to offer you a refund or exchange.

In the unlikely event of us needing to cancel or reschedule a performance you will be offered the choice of a full refund or exchange.

WILL THERE BE UNRESERVED SEATING? 

There will be a mix of allocated and unallocated seating and this will depend on the event. Allocated seats are chosen in advance during the booking process and for unallocated seating, you will be shown to your seat by one of our stewards. All seats in the Hall offer excellent acoustics and a good view of the stage. 

WILL I NEED TO PRE-BOOK? 

You are strongly advised to book tickets in advance online or over the phone. The Box office is open on Tuesday, Wednesday and Thursday lunchtimes, and one hour before events, but we cannot guarantee ticket availability on the night.

WILL THE BAR BE OPEN? 

Our Atrium Bar is open. The bar will serve drinks and bar snacks to enjoy before our evening performances and during intervals. To minimise contact with others, please use contactless payments where possible and wear face coverings whilst moving around the space.

WILL YOU HAVE ADDITIONAL CLEANING MEASURES IN PLACE? 

Enhanced cleaning and safety measures are in place throughout the venue, including: 

  • Providing hand sanitising stations throughout the venue and access to hand-washing facilities. 
  • Regular cleaning of toilets and all contact points. 
  • Thorough cleaning of the hall between events. 
  • The Stoller Hall is equipped with a modern, filtered air handling system, that changes the air in the Hall around four times per hour.  In line with current guidance, no air is being recirculated. 

Thank you!
From us all at The Stoller Hall