See it Safely

Our top priority is to create a safe space for you to enjoy live music. We recommend booking tickets in advance and using the hand sanitisers available throughout the venue regularly.

Face coverings are no longer compulsory but will be available at the box office should you choose to wear one, so that everyone feels safe and welcome during their visit.

If you need any further information, please check our frequently asked questions below.

WILL I NEED TO HAVE A NHS COVID PASS OR NEGATIVE LATERAL FLOW TEST?

We will not require an NHS Covid Pass to gain entry.

We advise you to not attend our venue if: 

  • You have Covid-19 symptoms (recent onset of continuous cough, high temperature, change in smell and/or taste) 
  • You’ve had a positive lateral flow or PCR test 

Please think about yourself and others before attending and if you have any other contagious illnesses then please do not attend. 

IF I CANNOT ATTEND WILL MY TICKETS BE REFUNDED?

We recommend you purchase secure my booking ticket-protection as part of your ticket purchase, which allows you to re-coup 100% of the ticket price if you’re unable to attend due to Covid-19 or any other illnesses. 

If you do not have ticket protection and you are unable to attend an event at The Stoller Hall please let us know as soon as possible. If we are able to resell your ticket(s) we may be able to offer you a refund or exchange.

In the unlikely event of us needing to cancel or reschedule a performance you will be offered the choice of a full refund or exchange.

WILL THERE BE UNRESERVED SEATING? 

There will be a mix of allocated and unallocated seating and this will depend on the event. Allocated seats are chosen in advance during the booking process and for unallocated seating, you will be shown to your seat by one of our stewards. All seats in the Hall offer excellent acoustics and a good view of the stage. 

WILL I NEED TO PRE-BOOK? 

We advise you to book tickets in advance online or over the phone. The Box office is open on Tuesday, Wednesday and Thursday lunchtimes, and one hour before events, but we cannot guarantee ticket availability on the night.

WILL THE BAR BE OPEN? 

Our Atrium Bar is open. The bar will serve drinks and bar snacks to enjoy before our evening performances and during intervals. To minimise contact with others, please use contactless payments.

WILL YOU HAVE ADDITIONAL CLEANING MEASURES IN PLACE? 

Enhanced cleaning and safety measures are in place throughout the venue, including: 

  • Providing hand sanitising stations throughout the venue and access to hand-washing facilities. 
  • Regular cleaning of toilets and all contact points. 
  • Thorough cleaning of the hall between events. 
  • The Stoller Hall is equipped with a modern, filtered air handling system, that changes the air in the Hall around four times per hour.  In line with current guidance, no air is being recirculated. 

Thank you!
From us all at The Stoller Hall