We’re looking forward to seeing you to experience live music and events together. The safety of our audiences, staff and visitors is paramount and in order to help reduce the risk of transmission of Covid-19, we advise you to protect yourself and others by:
HANDS – Hand sanitiser will be available at key points around the venue.
FACE – Please help us to keep live music playing. All audiences and staff are required to wear face coverings in the concert hall at all times and when moving around the venue, unless exempt or under the age of 12. Our priority is to create the safest possible space for our visitors and staff to enjoy being in our venue.
SPACE – Our venue is spacious and well ventilated. There is space for social distancing around the venue, and our concert hall has a filtered air handling unit bringing frequent fresh air changes into the spaces.
We strongly encourage you to complete a lateral flow test within 48 hours before attendance, to confirm a negative test result. If you have a positive result from a lateral flow test, you should, self-isolate immediately and not travel to the event.
We ask you to not attend our venue if:
Please think about yourself and others before attending and if you have any other contagious illnesses then please do not attend.
We recommend you purchase ‘secure my booking’ ticket-protection as part of your ticket purchase, which allows you to re-coup 100% of the ticket price if you’re unable to attend due to Covid-19.
If you do not have ticket protection and you are unable to attend an event at The Stoller Hall please let us know as soon as possible. If we are able to resell your ticket(s) we may be able to offer you a refund or exchange.
In the unlikely event of us needing to cancel or reschedule a performance you will be offered the choice of a full refund or exchange.
There will be a mix of allocated and unallocated seating and this will depend on the event. Allocated seats are chosen in advance during the booking process and for unallocated seating, you will be shown to your seat by one of our stewards. All seats in the Hall offer excellent acoustics and a good view of the stage.
You are strongly advised to book tickets in advance online or over the phone. The Box office is open on Tuesday, Wednesday and Thursday lunchtimes, and one hour before events, but we cannot guarantee ticket availability on the night.
Our Atrium Bar is open. The bar will serve drinks and bar snacks to enjoy before our evening performances and during intervals. To minimise contact with others, please use contactless payments where possible and wear face coverings whilst moving around the space.
Enhanced cleaning and safety measures are in place throughout the venue, including:
Please report this on the NHS Test and Trace app. If you’re unable to use the app for any reason please get in touch via email – email@example.com.
As cultural venues across the city-region continue to respond to the changing threat of COVID-19, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority.
No two venues will respond to changing guidance from government in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual organisations. What is consistent, however, is the care and attention each venue will bring to keeping audiences safe and the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you face to face. The pandemic has been a tough old time, but we’re standing side by side ready welcome you back.